Most social service administrators and clinicians are asked to lead teams during their careers. To succeed as a team leader (or as an active team contributor), you need to understand how teams work and develop over time. You also need to practice skills needed to help a team advance toward achieving its primary goals. This course examines the fundamentals of team dynamics and team development with a special emphasis on what differentiates teams in the social services sector from corporate teams. Topics include team leadership behavior, diversity in team membership, the role of conflict, communication, collaboration, establishing team mission goals, milestones, and urgency, and building accountability and commitment.
Leading Teams in the Social Services Sector
Courses are subject to change at any time. Please check mySSA for the quarters, days, and times that courses will be held, as well as room numbers.